About Our Products
Q: Are your crochet items truly handmade? A: Yes, absolutely. Every item listed, from our wearables to our home décor, is individually and lovingly handcrafted by the Joyful Collectives team. We are committed to high-quality craftsmanship, making each piece truly unique.
Q: How do I know what size wearable to order? A: All wearable items (scarves, beanies, shawls) include detailed size information and measurements in the product description. For headwear, we recommend measuring the circumference of the head just above the eyebrows for the best fit.
Q: What type of materials do you use? A: We prioritize soft, high-quality, and durable yarns. The specific yarn fiber (e.g., acrylic blend, cotton, wool) is listed on every product page to ensure you know exactly what you are purchasing.
Custom Orders & Personalization
Q: Do you accept custom orders? A: Yes, we love custom work! We accept requests for personalized items, specific colors, or unique amigurumi.
Please email us at info@joyfulcollectives.shop with your request, including the desired product type, color, and size.
Note that custom orders require a design consultation and have a longer production lead time.
Q: What is the estimated timeline for a custom order? A: Custom orders typically take 3–6 weeks to complete, depending on the complexity and current order volume. We will provide a firm estimate after confirming your design.
Q: Can I return a custom order? A: Due to the personalized nature of the work, all custom orders are final sale and are not eligible for return or exchange, except in the rare event that the item arrives damaged or defective.
Care & Maintenance
Q: How should I wash and care for my crocheted item? A: To maintain the shape and quality of your handmade item, we recommend Gentle Cycle Cold Water & Dry on Delicate Cycle Low Heat.
Q: Will the colors fade over time? A: With proper care (handwashing and air drying), the colors should remain vibrant. Direct and prolonged exposure to sunlight can cause colors to fade over many years.
Shipping, Returns, and Orders
Q: How long will it take for my order to ship? A: Ready-to-ship items are typically processed and shipped within 3–5 business days. You will receive an email notification with tracking information once your order leaves our studio.
Q: What is your return policy? A: We offer a 30-day return window for a full refund on items that are unworn, unused, and in their original condition. Custom items and clearance items are final sale. Please see our full Return Policy page for detailed instructions.
Q: What should I do if my package is lost or arrives damaged? A: If your package arrives damaged, please take photographs of the damage and the packaging immediately and email us at info@joyfulcollectives.shop within 7 days. If your package is lost in transit, please don't hesitate to contact the shipping carrier to file a claim.
Privacy
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
Our payment processor, Square, will also collect payment information from you. You can read their privacy policy at https://squareup.com/us/en/legal/general/buyer-features.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.